Do you have to be Active Duty? 

Certain programs may require active duty service to be eligible. We have multiple programs that have different service requirements. Speak with one of our Outreach Specialists to see if you qualify.

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I don't have a VA card or a DD214 or any state ID, can I still get services?

Yes. Our staff will help you get a DD214 replaced, and can direct you on where to go for enrollment at the VA hospital, if you’re not currently enrolled. We may be able to help verify your Veteran status to establish eligibility. You won’t be turned away for services!

 

I'm moving to New Mexico for a new job. Will you pay my moving expenses? 

Unfortunately the SSVF program cannot use funds from our grant to help you with your move. Trying contacting the American Legion to see if they have any funding.

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I'm behind on my mortgage. Can you help me get caught up?

Unfortunately the SSVF program cannot pay for mortgage payments, but we are happy to evaluate your for other programs that the VIC has which may be able to assist you. Please call our Emergency Housing Program at (505) 296-0800, extension 108.

We also encourage you to contact your lender and communicate with them directly since many have special payment plans during these difficult times. You can also try contacting the New Mexico Mortgage Finance Authority at (505) 843-6880, who have several housing programs and resources that might be able to assist you.

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I have poor rental history. Can you still help me find an apartment?

Yes, we can still help you find an apartment. We have a Housing Specialist that will assist you with this process and we have several property managers and landlords that we work with frequently and who are willing to work with you when it comes to poor rental history.

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How many months of rental assistance can you provide?

Because each situation is unique, the amount and length of time you are provided assistance is dependent on the plan you and your case manager create to ensure your long-term housing stability and independence.

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I just received my 3 Day Notice. How fast is the process to receive assistance?

Once you have been approved for enrollment, our process is fairly fast. We will make every effort to help contact your landlord, but do not guarantee anything since we are an outside provider. You can expedite the process by having all your documents ready once you call us (see website for normal documents needed).

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I just need help moving. Can you pay for a moving company? 

Unfortunately the SSVF program cannot use funds from our grant to help you move. You can try contacting other service organizations such as the American Legion or Salvation Army to see if they can assist you.

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I only need help paying my utilities. Can you help me with that?

If you have a disconnect notice, the SSVF program can assist you since you must maintain utilities in order to remain stably housed with a legally executed lease in the state of New Mexico. If you have a delinquent notice, try contacting the utility provider and see if they will work with you on a payment plan. You can also try contacting other service organizations such as St. Vincent De Paul, the American Legion, Catholic Charities, or the Salvation Army who may have funding to assist you.

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I was passing through Albuquerque and my car broke down. Can you help me get it fixed? 

No, the SSVF program cannot help pay to get your vehicle fixed. You can try contacting the Salvation Army, Catholic Charities, or St. Vincent De Paul to see if they have any funding.

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I'm traveling and ran out of gas money. Can you help me pay for gas?

No, the SSVF Program is not permitted to use funds to help pay for gas. You can try contacting the Salvation Army or St. Vincent De Paul to see if they have any funding. Also, the police department may have funds or know of additional resources.